Privacy Policy


Hoang Giang Agarwood company share concerns about visitor’s privacy policy on customer online personal information. This privacy policy relates to personal information that we collect from the site run and operated in Vietnam. Our policy does not collect information through any other websites, or information collected by parents, subsidiaries, sponsors or its related companies.


We encourage you to read this policy before using our site. By accessing the site, you agree to the terms and conditions of this policy. If you do not agree with the terms and conditions of this policy, please do not use the site.


1. Information that Hoang Giang Agarwood collects through the website.

Hoang Giang Agarwood gathers two basic types of information through the website: “Personal Information,” information from an individual who can be identified, and “General information” from an individual who cannot be identified \.


When you visit and interact with the website (Hoang Giang Agarwood Company and Hoang Giang third parties contracted service providers), your anonymous information can be collected from three sources: the server log files, cookies, and “pixel tags”.

i. Servers log files.

Internet Protocol (IP) is a number automatically identified by your computer applications by service providers (ISP). This number is identified and logged automatically in our server whenever you visit, along with the time and the pages you visit. We use IP addresses of all visitors to calculate the extent of use of the site, diagnose problems with the server, and to administer the site. We may also use IP addresses to communicate or to block access to Customer’s non-compliance with the Terms of Service. Collecting IP addresses is standard practice on the Internet is done by many websites.

ii. Cookies.

Cookies are data that a server transfers to a user’s computer for recordkeeping purposes. Cookies are a standard technology used by most websites. Cookies do not cause damage to your computer system or your files, and only cookies transfering sites can read, modify or delete such cookie. You can use these simple tips in most browsers to delete cookies, choose to reject or accept cookies. You should note that declining cookies makes it difficult to use parts of the site.

iii. Pixel tags.

The site may use “pixel tags”, “web beacons”, “GIFs” or similar means (collectively, “Pixel Tags”) to aggregate site usage and response rate recovery. Pixel Tags allow us to count users who have visited to provide services and to determine the effectiveness of advertising campaigns. When used in HTML -formatted email messages, Pixel Tags can tell the sender that the email has been opened or not.


You usually do not have to register or provide personal information to access our site. However, some certain functions may require registration. We collect personal information only when you voluntarily provide to us – for example, you contact us via the website, register to receive e – mail notifications relating to products and companies. Personal information may include contact information (such as your name, address, telephone / fax number or email address), as well as payment information, such as credit card number and expiration date (if you want to purchase any products or services through the site).


2. Use and disclosure of information that Hoang Giang Agarwood collects through the website.


We may use your personal information in any of the following ways.

i. Contact Info.

We encourage visitors to contact us through the questions and comments. Personal information may be used to answer these questions and your comments.

ii. Business purpose.

We may also use your personal information for internal business purposes, such as analyzing and managing the business. Personal information that you provide through the site can be combined with other information you provide to Hoang Giang Agarwood (through means of online or offline), including other public demographic information.

iii. Media.

We may use your personal information to send email information related to the site, your transaction, or notice of change of terms and conditions by us. You can choose whether or not to receive these emails.

iv. Services provided by third party.

We work with suppliers from third party services, including website owners, data analysis, newsletter services, promotional activities, and other administrative services. We may share personal information with third parties for the purpose of third party service providers.

v. In addition, we may disclose your personal information if required: (i) law; (ii) comply with legal process or governmental request, (iii) to enforce these Terms of Service, (iv) to protect our operations, (v) protect the confidentiality, security the assets of the Hoang Giang Agarwood, yours or others, and (vi) to allow us to have the remedies or limit possible damages.


We analyze aggregated information to improve web security, track the popularity of certain pages in the web, the success of our email notifications, link level on the site and other used data. All of this helps us to provide content that matches your interests better, improve the website and related services. We may share aggregate information with the relevant entities and other third parties.


3. Other important notes regarding enforcement of our security policy.


We have security measures and tools to help protect against the loss, misuse, and change beyond the control of information. Whenever you provide your credit card number, it will be SSL encrypted format. No method of transmission or storage of data is completely safe. Although we strive to protect your personal information, we cannot guarantee the security of information you transmit to us via the website. If you believe that your interaction with us is no longer secure (for example, an account has been compromised) , you must immediately notify us via the “Contact Us” function (note that the notification by post office letter will delay the time needed to deal with the problem).


The Site may contain links to third party websites. The related websites (or any other links within this site) are not under the control of Hoang Giang Agarwood, we are not responsible for the security or content. We provide the link for reference; it does not imply endorsement of the site linked to Hoang Giang Agarwood. If you provide your payment information or other personal information to third parties, your transaction will be gathered & controlled by the privacy policy of the third party. You need to learn about the privacy policies and practices of such third parties.


We have the right to transfer any and all information that we collect from our users to third parties in the event of a merger, sale, joint venture, transfer all or part of the assets / shares of the company (including but not limited to any bankruptcy proceedings or similar).


4. Change of policy.

We reserve the right to change this policy and any policies or procedures related to the handling of information collected through the site, without prior notice. Any change of our policy will be effective when posted on the Internet. Access to this site means you accept the policy. We encourage you to bookmark this page and periodically review to ensure that it is updated to the latest version. This policy represents and claims sole authority authorized by Hoang Giang Agarwood for the collection of personal information through the website and use rights of Hoang Giang Agarwood with that information. Any summary of these policies were created by third parties will not have legal force, cannot bind Hoang Giang Agarwood and cannot replace or amend this policy .